Shipping policy

UKBestDesigns

Shipping Policy

**Effective Date:** [7th Aug 2024]

At UKsBestDesigns, we are committed to providing high-quality, made-to-order products that meet your design needs. To ensure transparency and customer satisfaction, we have outlined our shipping policies below. Please review these policies before placing your order.

## **1. Order Processing Time**
- **Order Processing:** All of our products are made to order. Please allow **1-3 business days** for order processing before your items are shipped.
- **Custom Designs:** If you have requested a custom design, processing may take slightly longer, but we will keep you informed of any delays.

## **2. Shipping Options & Costs**

**Domestic Shipping (UK):**
- **Standard Shipping:** £3.50 - £5.00  
  Estimated Delivery Time: **3-7 business days**

  Estimated Delivery Time: **1-3 business days**

**International Shipping:**
- **Standard International Shipping:** £10.00 - £15.00  
  Estimated Delivery Time: **7-21 business days**
 
  Estimated Delivery Time: **3-10 business days**

**Local Shipping (Within [City Name]):**
- **Local Standard Shipping:** £2.50  
  Estimated Delivery Time: **2-5 business days**
  
*Shipping costs may vary depending on the destination and the size of the order.*

## **3. Customs Fees and Import Duties**
- **International Orders:** Customers are responsible for any customs fees, import duties, or taxes that may be applicable upon delivery. These charges vary by country and are not included in the item price or shipping cost. Please check with your country's customs office for more information.

## **4. Lost or Delayed Orders**
- **Lost Orders:** If your order has not arrived within the estimated shipping time, please contact us at [Customer Service Email]. We will work with our shipping partners to track down the package and resolve the issue.
- **Delayed Orders:** While we strive to meet our delivery estimates, please note that delays can occur due to customs processing, weather conditions, or other unforeseen factors. We appreciate your patience in such cases.

## **5. Return and Refund Policy**
- **Made-to-Order Products:** As our products are made to order, we do not accept returns or offer refunds unless the item is damaged or faulty upon arrival. Please contact us within 7 days of receiving your order with evidence of any issues, such as photographs, so we can assist you promptly.
- **Damaged or Faulty Items:** If your item arrives damaged or defective, please contact us at [Customer Service Email] within 7 days of delivery. We will arrange for a replacement or refund after verifying the issue.
- **Incorrect Orders:** If you receive an incorrect item, please notify us immediately, and we will rectify the error at no additional cost to you.

## **6. Address Accuracy**
- Please ensure that all shipping details are correct before finalizing your order. UKsBestDesigns is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an address error, additional shipping charges may apply to re-ship the item.

7. Contact Information [INFO@UKSBESTDESIGNS.COM]
- For any questions or concerns regarding your order, shipping, or our policies, please contact our customer service team at [ENQUIRIES@UKSBESTDESIGNS.COM].

WhatsApp +447494838789

OR 17 TEMPLE COURT RICHMOND DL10 4RA UNITED KINGDOM.

 

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By placing an order with UKsBestDesigns, you agree to the terms outlined in this Shipping Policy. Thank you for choosing us for your custom apparel and design needs!